Refund & Cancellation

Refund & Cancellation Policy

Effective date: May 26, 2026

This policy explains how cancellations, rescheduling, and refunds are handled for Greycell Automation services.

1-Hour Consultation

• You may request one reschedule if you contact us at least 24 hours before the scheduled call.
• No-shows and cancellations within 24 hours are generally non-refundable.
• If Greycell Automation is unable to schedule or deliver the consultation, we will offer a reschedule or refund.

Website Maintenance

• The website maintenance offer covers the first month of support unless separately agreed otherwise.
• You may cancel future maintenance before the next billing cycle.
• The current month is generally non-refundable once maintenance work has started.
• If no work has started, refunds may be considered case by case.

Custom Website, Automation, AI, and Software Work

• Custom work is usually milestone-based and governed by the agreed scope.
• Refunds are generally available only for unstarted work or unused milestone balances.
• Completed strategy, design, development, consultation, setup, and integration work is non-refundable.

Refund Processing

Approved refunds are processed through the original payment method where possible. Bank and payment gateway timelines may vary.

How to Request Cancellation or Refund

Email hello@greycellautomation.com or call +91 70303 76006 with your payment details, service type, and reason for the request.